“Citizen Satisfaction with Police Encounters.” Police Quarterly, 8 (No. 3, September),
2005, 298-321.
This article examines the character and consequences of encounters between police and residents of
the City of Chicago. It describes the frequency with which they contacted the police for assistance or support
and how often they were stopped by them. Follow-up questions gathered information about the character of
those contacts. The analysis contrasts the effects of experiential, on-scene factors with those of race, age,
gender, and language on satisfaction with encounters. It demonstrates the great importance of the quality
of routine police-citizen encounters, for things that officers did on the spot dominated in determining
satisfaction. The personal characteristics of city residents played an important role in shaping who was
treated in this way or that and affected satisfaction primarily through on-scene actions by police.
2005, 298-321.
This article examines the character and consequences of encounters between police and residents of
the City of Chicago. It describes the frequency with which they contacted the police for assistance or support
and how often they were stopped by them. Follow-up questions gathered information about the character of
those contacts. The analysis contrasts the effects of experiential, on-scene factors with those of race, age,
gender, and language on satisfaction with encounters. It demonstrates the great importance of the quality
of routine police-citizen encounters, for things that officers did on the spot dominated in determining
satisfaction. The personal characteristics of city residents played an important role in shaping who was
treated in this way or that and affected satisfaction primarily through on-scene actions by police.
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Police-Public Encounters Abstracts